Back when I was in college, I worked for a telemarketing company. While the gig itself was flexible, and it paid well, it totally exhausted me. More often than not, people did not want to converse on the phone (which I totally get), so I would have to deal with their anger, irritation, and lots of curse words and hang-ups.
Over time, I dreaded going in to work. After college, I worked for Medicaid doing prior authorization for nursing visits and home medical equipment. Again, I was on the phone for long periods dealing with disgruntled providers — no fun!
While a lot of work-at-home jobs are phone-based, the Internet has opened up a new breed of customer service that does not require being on the phone. In fact, live customer service chat is becoming more and more popular every day. Some of these chat agent jobs do require background knowledge of a specific area, and many of them require you to type a certain number of words per minute, so make sure you read all of the fine print before applying.
12 Chat Agent Jobs You Can Do From Home
1. Chat Shop – Live Chat Agent
- Excellent communication skills.
- Only hiring in the UK and Florida, Georgia, Tennessee, and Texas.
- Online chat associates are responsible for providing basic to complex technical support.
- Pay is $10-$12 per hour.
- Must love music and have a passion for helping people.
- You’ll need a high school diploma or GED and at least 2 years of experience.
- Must be able to type 30 words per minute.
4. LiveChat – Support Hero
- Fast typing skills, at least 40 words per minute.
- Perfect command of the English language.
5. LiveWorld – Social Media Agent
- Hires online social media agents to perform tasks like social media moderation, customer service, engagement, and monitoring.
- Must have 2-3 years of experience in online moderation.
- Must have strong typing skills.
- Mod contributors specialize in digital engagement such as moderating content, chatting with customers, managing communities, checking for bugs, and updating social media.
Related Content: Work-at-Home Jobs: Forum and Chat Moderator
7. Needle – Needler
- Chat online with customers to help them find the right products.
- Earn points to spend in Needle’s store.
8. OutPLEX – Customer Service Rep
- Must be able to type 30-50 words per minute with zero errors.
- You’ll need a high school diploma and a Windows Operating System.
9. Site123 – Sales Chat Specialist
- Must be web-savvy and understand the website builder field.
- You need to have proven experience in sales and customer service.
- You must be based in the USA and have a college education.
- Must be able to type 65-75+ words per minute.
11. Sitel – Customer Service Representative
- Work with brands from around the globe.
- Some jobs include may include phone work, but I think you can specify that you’d prefer chat, email, and social correspondence during the application process.
12. Uber – Community Support Rep
- Must be an Uber evangelist.
- Weekend and weekly evening shifts required.
- You must have solid writing skills.
Can You Tolerate a Little Phone Work?
If you’re looking for more chat agent jobs, check out FlexJobs – they have many to choose from. Just make sure that you thoroughly read the job description. Many of these jobs do require some phone time, so if you’re against being on the phone, you’ll want to make sure that the position is 100 percent online chat and email.
Get Paid For Sexting?
One last word of caution, the chat agent jobs for phone actresses, are sex chat operator jobs — just want you to be aware of what you’re applying for if you run across these listings. I do not cover this opportunity or phone sex jobs on the site. If you’re interested in working from home as a chat sex operator, WAH Adventures has a list of hiring companies.
As more and more companies go online with their businesses, there will be more and more work-from-home chat agent jobs available. I will continue to update this list as new jobs pop up.
Have you had a remote chat agent job? Which company did you work for? Drop us a note; we’d love to hear from you!
Originally published January 21, 2015. Content updated October 30, 2020.